Shipping Policy

At Avalon Nursery & Ceramics, we are committed to providing reliable and transparent shipping services for our customers across the United States.

1. Shipping Destinations

We currently ship within the United States only.

We do not currently offer international shipping.

Orders are shipped to eligible residential and business addresses within the United States.

2. Shipping Carrier

All orders from Avalon Nursery & Ceramics are shipped using UPS.

The UPS service used for an order may vary depending on the destination, package size, weight, and service availability.

3. Order Processing Time

Orders are normally processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or U.S. holidays will begin processing on the next business day.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

4. Delivery Time

After processing, standard UPS delivery generally takes approximately 3–7 business days.

Estimated total delivery time:

• Order processing: 1–3 business days
• UPS transit: 3–7 business days
• Estimated total delivery: 4–10 business days

Delivery estimates are estimates only and are not guaranteed. Actual delivery times may vary depending on the destination, weather, holidays, carrier delays, or other circumstances outside our control.

5. Shipping Costs

Shipping costs are displayed clearly during checkout before the customer completes the purchase.

If a product or order qualifies for free shipping, the applicable offer will be clearly displayed on our website and/or checkout page.

The shipping cost displayed at checkout is the applicable shipping charge for the selected order and shipping option.

6. Order Tracking

After your order has been shipped, UPS tracking information will be provided when available.

Customers can use the tracking number provided in the shipping confirmation email to monitor the status of their shipment.

Please allow up to 48 hours for tracking information to become active after the shipment has been processed.

7. Shipping Delays

We make every reasonable effort to ship orders within the stated processing time.

However, delivery may occasionally be delayed due to circumstances outside our control, including severe weather, holidays, carrier disruptions, incorrect shipping information, or other unforeseen circumstances.

Estimated delivery times are not guaranteed unless a guaranteed delivery service is specifically offered at checkout.

8. Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If an order cannot be delivered or is returned because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply if the order needs to be reshipped.

Please contact us as soon as possible if you discover an error in your shipping address after placing an order.

9. Damaged Packages

If your package arrives damaged, please contact Avalon Nursery & Ceramics as soon as possible.

We may request photographs of the shipping package and the damaged item(s) to help us investigate the issue and determine the appropriate resolution.

10. Lost or Missing Packages

If UPS tracking shows that your package was delivered but you cannot locate it, please contact us promptly.

We will assist in reviewing the shipment information and, when appropriate, work with UPS to investigate the delivery issue.

11. Shipping Information Transparency

Avalon Nursery & Ceramics aims to provide accurate shipping costs and estimated delivery times before customers complete their purchases.

Shipping information displayed on our website and checkout should accurately reflect the shipping services available to customers.

12. Contact Us

For questions regarding shipping, orders, or tracking information, please contact us:

Avalon Nursery & Ceramics
Email: [Your Customer Support Email]
Business Address: 5334 S Avalon Blvd, Los Angeles, CA 90011, United States

We are happy to assist our customers with shipping questions and delivery issues.